Frequently Asked Questions
How big is The Travel Sorted Foldaway when unfolded?
The bag is spacious enough to hold clothes, shoes, and travel essentials, as well as your laptop, making it perfect for use as a carry-on or weekend bag. When not in use, it folds down into a compact pouch that easily fits in your suitcase or backpack.
Is the material durable enough for frequent travel?
Absolutely! The bag is made with lightweight yet sturdy, water-resistant fabric and reinforced zippers, so it’s built to handle the wear and tear of regular travel.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I use it as my personal item or carry-on when flying?
Yes! The Travel Sorted Foldaway fits most airline carry-on and under-seat size requirements, making it a great option for flights. It’s also a lifesaver when you need extra space for souvenirs or last-minute packing
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shoptravelsortedco@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.